Cancellation Policy

Transaction Cancellation and Refund Policy – Website Purchases

This policy applies only to transactions made through the website.

Policy
Transaction Cancellation and Refund – Website Purchases as of May 10th

This
policy applies only to transactions made through the website.

1. If you have the right to cancel a transaction, in accordance with the product purchase terms, the website's terms and conditions, and/or the Consumer Protection Law 5741-1981 and the regulations stemming from it regarding transaction cancellation, Kidi Chic Marketing (2010) Ltd. (hereinafter: "the Company") allows you to cancel a transaction made on its website, by sending a cancellation notice through any of the methods detailed below and in accordance with the contact methods detailed below:

(a) To customer service hotline at 1-599-555-455 (extension 1) on Sundays to Thursdays, between 10:00 AM and 3:00 PM.

(b) WhatsApp 03-9635923 on Sundays to Thursdays, between 10:00 AM and 3:00 PM.

(d) On the Company's website: by submitting a cancellation notice form that appears on the page and is also available under the "Cancel Transaction" tab on the website's homepage.

(e) Delivering a notice and items to the network warehouse located in Kafr Qasim (Industrial Zone 2661), on Sundays to Thursdays between 9:00 AM and 3:00 PM.

(f) By registered mail to the Company's offices at: Bar Kochba 4, Bnei Brak.

2. In the cancellation notice, please state your full name, phone number, email address, and order number, for the purpose of identifying the transaction and the details of the product(s) you wish to cancel. After receiving the notice, a website representative will contact you to coordinate the return of the products.

3. A transaction made by the customer on the website can be canceled by the customer sending a cancellation notice to the company within the cancellation period – from the date of the transaction until 14 business days from the date of receiving the product or receiving the document containing the transaction details – whichever is later. For the purpose of submitting such a cancellation notice, the company's website has a dedicated tab for leaving details for transaction cancellation.

4. Please note that a transaction conducted through the Company's website is defined as a distance selling transaction in accordance with the definition in section 14c of the Consumer Protection Law.

5. Cancellation of an order before shipping the products to the customer

As long as the order has not been sent to the customer via an external shipping company, the customer may cancel the order, in whole or in part, in accordance with the contact methods listed above. Cancellation of an order before shipping the product or products to the customer (before they leave the website's warehouses) will not incur cancellation fees.

6. Cancellation of an order after the customer has received the items, not due to a product defect and/or non-conformity

(a) A customer will be entitled to cancel a purchase transaction within 14 business days from the date of receiving the item or from the date of receiving a notification with the order details, whichever is later. The customer can return the items to the Company's warehouses at their own expense and responsibility, or alternatively, arrange for collection from their home by a courier. Coordination with the Company's customer service is required to arrange such a courier.

(b) In the event of a transaction cancellation not due to a product defect, non-conformity between the product and its details, or any other breach by the Company, the return of the product will be at the customer's expense, including if the customer chooses to make the return via a courier service provided by the Company. The cost of such a return request is NIS 25, and/or as published on the website, and the amount may change from time to time, all in accordance with the instructions of the external shipping company.

(c) The return of the product by the customer shall be made within 14 business days from the date of its receipt by customer service at the company's warehouses, along with any additional product received by the customer as a result of the cancelled transaction, if applicable.

(d) It is clarified that a customer's right to cancel a transaction does not detract from the Company's right to claim damages in the event of the return of products whose value has decreased as a result of significant deterioration in their condition while in the customer's possession, including in the case of returning a product that has been used, whose packaging has been opened or damaged, that has been damaged, that has been spoiled, and/or that has suffered any damage. The customer is also requested, in order to avoid causing damage to the product, to refrain from using the product and to return it without any defect and/or spoilage of any kind.

(e) The refund to the customer due to the cancellation of the transaction in accordance with the terms of this section will be processed by the Company within 14 business days from the date of receipt of the returned item by the customer or the courier at the Company's warehouses, as a cash refund equal to the part of the transaction price paid by the consumer for the product.

(f) The refund will be for the actual price paid for the transaction (including shipping fees, if collected from the customer) by the consumer for the returned product. The refund will be made by crediting the payment method used for the transaction and in the same manner as the charge was made, and all subject to the instructions and procedures of the credit card company and/or the relevant payment method, which may affect the actual date of the credit to the consumer's account.

7.
Cancellation of the transaction
after the item has been received by the customer, due to a defect and/or non-conformity and/or due to non-delivery of the product on time

(a) The customer must check the product immediately upon receipt.

(b) In any case where the customer believes there is a defect in the product and/or a discrepancy between the product and its details as they appear on the website, the customer is requested to notify the Company as soon as possible.

(c) In the event of a transaction cancellation due to a product defect, non-conformity between the product and its details as provided to the customer, delayed delivery, or any other breach of the Company's commitments, the Company will bear the cost of returning the product, including collection by a courier, at its discretion and in coordination with the customer.

(d) The customer will be entitled to cancel the transaction within 14 business days from the date of receiving the product or from the date of receiving notification with the order details, whichever is later. The cancellation notice to the Company shall be given by one of the methods detailed above, and if necessary, a date for collecting the product will be coordinated. Alternatively, the customer can return the item to the Company's warehouses as detailed above.

(e) Upon receipt of the product and the notice of transaction cancellation due to a defect, the Company will investigate the customer's complaint as soon as possible. If it is found that there is a defect in the product and/or a discrepancy between the product and its details as they appear on the website and/or in case of non-delivery of the product on time, the customer will be entitled, within 14 business days from the date of receipt of the item at the Company's warehouses by the customer and/or by the courier, at their choice, to a refund including shipping fees, if collected for the product, and without cancellation fees, equivalent to the part of the transaction price actually paid by the customer for the returned product.

Notwithstanding the above, and in accordance with the law, a person with a disability, a senior citizen, or a new immigrant may cancel a transaction, within four months from the date of its creation, from the date of receipt of the product or from the date of receipt of the order details document, whichever is later, provided that the transaction includes a conversation between the company and the customer as stated (and this includes communication via electronic means). The company may request from the customer mentioned above a certificate, as detailed in the law, proving that he is a person with a disability, a senior citizen, or a new immigrant, as the case may be.

8. Cancellation of the transaction by the Company

The Company reserves the right to cease activity on the website at any time, at its sole discretion, and/or to cancel a purchase transaction made by a customer, including, but not limited to, in any of the following cases:

A. If the credit card details and/or the full and/or correct details of the customer were not received by the system.

B. The customer provided incorrect information during or after the purchase transaction;

C. In any case where this policy or other terms of use of the website and/or the law have been violated or an action has been taken in contravention thereof, and also in any case where the customer has performed an action deemed illegal and/or inappropriate and/or has directly or indirectly violated legal provisions;

D. Due to an act or omission by the customer that has or may have an impact on the company and/or any of its representatives and/or the proper functioning of the website and/or any other third party.

E. In any case where the Company believes that the customer intends to sell the products purchased through the website to any third party. In this regard, the customer confirms and undertakes not to sell products purchased on the website to any third party.

F. In any case of malfunction and/or delay in the supply chain that prevents and/or delays the arrival of the product on time or at all.

G. The customer did not come to the store to collect the ordered products within 14 days.

H. In any case where the Company is unable, due to "force majeure" as defined above, to properly manage the website, to supply the products to the customer, and/or to fulfill any other obligation, including due to computer malfunctions, telephone system malfunctions, other communication system malfunctions, any sabotage, and security incidents.

I. In such circumstances, the Company may cancel the transaction or offer the customer an equivalent alternative product, at its discretion and according to the circumstances of the cancellation. If such a sale is canceled, the Company shall not be liable and shall not, in any case, bear any direct, indirect, consequential, or special damage caused to the customer or a third party, including but not limited to damage for the purchase of the product and/or service from a third party at a higher price.

J. In the event of an unusual and obvious clerical error in the offer, whether in the price of the product or in its description, or if a communication error and/or technical problem is discovered.

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Updated on: 04.02.2026

(a) To customer service hotline at 1-599-555-455 (extension 1) on Sundays to Thursdays, between 10:00 AM and 3:00 PM.

(b) WhatsApp 039635910 on Sundays to Thursdays, between 10:00 AM and 3:00 PM.

(d) On the Company's website: by submitting a cancellation notice form that appears on the page and is also available under the "Cancel Transaction" tab on the website's homepage.

(e) Delivering a notice and items to the network warehouse located in Kafr Qasim (Industrial Zone 2661), on Sundays to Thursdays between 9:00 AM and 3:00 PM.

(f) By registered mail to the Company's offices at: Bar Kochba 4, Bnei Brak.

3. A transaction made by the customer on the website can be canceled by the customer sending a cancellation notice to the company within the cancellation period – from the date of the transaction until 14 days from the date of receiving the product or receiving the document containing the transaction details – whichever is later. For the purpose of submitting such a cancellation notice, the company's website has a dedicated tab for leaving details for transaction cancellation.

4. Please note that a transaction conducted through the Company's website is defined as a distance selling transaction in accordance with the definition in section 14c of the Consumer Protection Law.

5. Cancellation of an order before shipping the products to the customer

6. Cancellation of an order after the customer has received the items, not due to a product defect and/or non-conformity

(a) A customer will be entitled to cancel a purchase transaction within 14 business days from the date of receiving the item or from the date of receiving a notification with the order details, whichever is later. The customer can return the items to the Company's warehouses at their own expense and responsibility, or alternatively, via a courier. Coordination with the Company's customer service is required to arrange such a courier.

(b) The return of the product by the customer shall be made within 14 business days from the date of its receipt by customer service at the company's warehouses, along with any additional product received by the customer as a result of the cancelled transaction, if applicable.

(c) It is clarified that a customer's right to cancel a transaction does not detract from the Company's right to claim damages in the event of the return of products whose value has decreased as a result of significant deterioration in their condition while in the customer's possession, including in the case of returning a product that has been used, whose packaging has been opened or damaged, that has been damaged, that has been spoiled, and/or that has suffered any damage. The customer is also requested, in order to avoid causing damage to the product, to refrain from using the product and to return it without any defect and/or spoilage of any kind.

(d) The refund to the customer due to the cancellation of the transaction in accordance with the terms of this section will be processed by the Company within 14 business days from the date of receipt of the returned item by the customer or the courier at the Company's warehouses, as a cash refund equal to the part of the transaction price paid by the consumer for the product.

(e) The refund will be for the actual price paid for the transaction (including shipping fees, if collected from the customer) by the consumer for the returned product. The refund will be made by crediting the payment method used for the transaction and in the same manner as the charge was made, and all subject to the instructions and procedures of the credit card company and/or the relevant payment method, which may affect the actual date of the credit to the consumer's account.

7. Cancellation of the transaction after the item has been received by the customer, due to a defect and/or non-conformity and/or due to non-delivery of the product on time

(a) The customer must check the product immediately upon receipt.

(c) The customer will be entitled to cancel the transaction within 14 business days from the date of receiving the product or from the date of receiving notification with the order details, whichever is later. The cancellation notice to the Company shall be given by one of the methods detailed above, and if necessary, a date for collecting the product will be coordinated. Alternatively, the customer can return the item to the Company's warehouses as detailed above.

(d) Upon receipt of the product and the notice of transaction cancellation due to a defect, the Company will investigate the customer's complaint as soon as possible. If it is found that there is a defect in the product and/or a discrepancy between the product and its details as they appear on the website and/or in case of non-delivery of the product on time, the customer will be entitled, within 14 business days from the date of receipt of the item at the Company's warehouses by the customer and/or by the courier, at their choice, to a refund including shipping fees, if collected for the product, and without cancellation fees, equivalent to the part of the transaction price actually paid by the customer for the returned product.

8. Cancellation of the transaction by the Company

A. If the credit card details and/or the full and/or correct details of the customer were not received by the system.

B. The customer provided incorrect information during or after the purchase transaction;

D. Due to an act or omission by the customer that has or may have an impact on the company and/or any of its representatives and/or the proper functioning of the website and/or any other third party.

F. In any case of malfunction and/or delay in the supply chain that prevents and/or delays the arrival of the product on time or at all.

G. The customer did not come to the store to collect the ordered products within 14 days.

J. In the event of an unusual and obvious clerical error in the offer, whether in the price of the product or in its description, or if a communication error and/or technical problem is discovered.

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